The SmartLink Remote Diagnostics System is a newly developed powerful service system dedicated to remote vehicle diagnosis and service. In this system, SmartLink B (Business), as a SmartLink Service Provider, can accept remote repair orders issued by SmartLink C users via SmartLink Service Platform. The SmartLink B applies to vehicles that comply with CAN/ DoIP/ CAN FD/ J2534 diagnostic protocol standard.
Note:
SmartLink Platform is used to pair the connection between SmartLink C and SmartLink B operated with the internet browser.
SmartLink C user can post the remote diagnosis request on this platform. SmartLink B user can see the requests from their clients and accept the request to do the remote diagnosis.
The SmartLink B system consists of the following two parts:
J2534 Remote diagnosis: it means you have installed OEM software and Launch Tech J2534 driver on your PC. You will take remote by J2534 protocol.
4): After you accept a request, you will get client contact information. You have to contact the client and guide them to fix the issue.
5)If you fix the vehicle issue, please click “Completed”. Or you may click “Give up” if you can’t solve it.
6)You can check diagnostic history by click “History task” on the main page.
NOTE: Each Smartlink can be activated only in one account.1. SmartLink Compatible with LAUNCH tools, OE tools or any other diagnostic tools
2. SmartLink C can be used not only remote diagnosis but also local diagnosis by working with particular LAUNCH intelligent diagnostics
3. Supports more advanced protocols like DoIP, CAN FD, CAN 2.0
4. Publish request and accept offer from Launch Super Remote Diagnosis Reservation Platform
5. Compared with SmartLink 1.0, the SmartLink V2.0 is:
WIFI signal improved
Better heat dissipation
DB15 connector to get more fastened
SRDs SmartLink Super Remote Diagnosis Solution:
SRDs is comprised of SmartLink C, SmartLink B and Cloud Platform.
The SmartLink C can be connected to the vehicle, and the SmartLink B can be connected with any diagnostic device.
The remote diagnosis will be carried out on the SmartLink platform.
Main steps:
Register->Log in->Accept remote diagnostic request
*In order to ensure the connection performance, we recommend 100M network bandwidth with upload/download speed no less than 10mbps
1)Register on “Launch Super Remote Diagnosis reservation platform” by link” http://smartlink.x431.com/login “.
Input your email address and click “Get verification code”, platform will send the verification code to your email box. “Product Serial Number” and “Activation code” are pasted as “S/N” and
“A/C” on the rear side of Smartlink C device.
2)If you registered successfully, you can log in to the platform:
If you have more Smartlink devices, you can click “Add a device” on this page, and then input product serial number and activation code:
3)Now, you will find many requests on the platform. You can check the request details and accept one that you can fix. Such as:
If the user cannot connect to the VCI (DBscar VII/ SmartLink/ SmartBox) when using the LAUNCH X431 diagnostic device, various prompts will appear, such as:
"Diagnostic Connector Connection Abnormal";
"Vehicle identification failed, the reason is scanning is not supported, please try again or use manual selection".
There are many reasons for this situation, but the solution is usually to reset the firmware. The following are the firmware repair function paths for each diagnostic device of LAUNCH X431:
LAUNCH X431 PRO5, V+ 5.0(PRO3 5.0), PRO3S+ V5.0, CRP919E BT (CRP919E, CRP919X), PRO3 APEX, PRO TT, PRO3 ACE:
User Info -> Firmware Fix -> Press Firmware Fix -> Scan bluetooth connector
LAUNCH X431 Tablet Series(PAD V, PAD VII, PAD IX):
User Info -> Fix connector firmware/system -> Fix Connector Firmware or Fix Connector System.
For more information about LAUNCH X431 firmware reset, please refer to:
http://blog.x431shop.eu/how-to-do-launch-x431-firmware-fix/
If firmware fix does not solve your problem, contact www.431shop.eu for help.
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![Launch Smartlink C Remote Diagnosis Renewal Card 50 Connections [50 Times Activation Card for SmartLink C]](/upload/pro-sm/24051617159086656064.jpg)
![Launch Smartlink C Remote Diagnosis Renewal Card 10 Connections [10 Times Activation Card for Smartlink C]](/upload/pro-sm/24051617159087867045.jpg)
